Customer Support
Longwatch is committed to provide our customers and partners with the support and training necessary for the installation and ongoing operations of our product.  Everyone at Longwatch is ready to help make sure you’re satisfied with your purchase. Both product and technical support service are available and accessible.

We offer support plans to fit your specific needs.  Our service department provides phone, electronic, and on site support options. 

Additional Services

Communications Network Audit
Our staff has the experience and expertise to analyze and report on your existing control system communications network.  We will come to your facility and conduct a thorough analysis of your hardware components, drivers and protocols, and communications parameters. We can also review your trace wiring and connectivity, including radio based connections. 

Our report will provide you with a diagram of your network, including its settings and parameters.  We will also recommend ways to remove any potential problems, improve the performance of your existing network, and any changes that should be considered before installing video surveillance.

Remote Site Security Audit
The vulnerability of remote sites is major concern.  Often facility operators don’t have the staff resources or knowledge required to stay current on hard asset protection methods. Some seek independent analysis of their facilities to better understand the situation and what preventive measures can be taken.

Longwatch will survey, evaluate and provide a report on the present level of security at your remotes sites. We will review perimeter security, access control, and after hours visibility.  As applicable, we will survey points of entry including, doors, fences, roofs, and windows. At the conclusion of the survey we will provide you with a report summarizing your existing situation and measures that may be taken to reduce your vulnerability.

For Additional information please contact:
support@longwatch.com

1-877-LONGWATCH